Delivery & Return
Free delivery available on 10 tones of products from the Field to the market. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
At Farmers Market Uganda, we offer flexible and reliable delivery options tailored to suit both the customer’s convenience and the vendor’s or farmer’s delivery capacity.
Shipping methods may vary depending on the specific seller you are purchasing from whether it’s a market vendor handling small orders or a farmer dispatching produce in bulk. For farmers supplying in large quantities, delivery is often free of charge to key destinations such as Kampala or the nearest local market center, as part of our support for boosting rural-to-urban market access.
Smaller or individual orders are typically delivered through trusted and affordable options such as local buses, taxis, SafeBoda, Faras Boda, or other verified boda boda riders with pricing based on distance and urgency. For larger or more delicate consignments, we partner with trained freight handlers to ensure secure and professional transportation. Customers who prefer collecting their items directly can also opt for self-pickup at our designated Farmers Market Uganda shop or pickup station. Each vendor or farmer indicates their available delivery options at the time of order, allowing customers to choose the most suitable method. Whether you prioritize speed, cost, or convenience, we aim to make your farm-fresh delivery seamless and dependable.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Retail orders (Local Markets)
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Standard delivery Get it in 1-3 working days |
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Orders over Ugx 50k: All day delivery. Order anytime: |
5k |
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Orders under UGX 100k: All day delivery. Order anytime: |
Ugx 10k |
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Weekday time slot from 8am - 5pm. Order by 9pm. |
Ugx 50k |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
Ugx 5k |
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Weekday time slot from 7am - 5pm. Order by 9pm. |
Ugx 10k |
Pre orders for Farmers
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
From Ugx 100k |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From Ugx 200k |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
From Ugx 500k |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From ugx 500k |
Return Policy
Freshness and Quality Guarantee: We strive to ensure all produce delivered is fresh and of high quality. If you receive any items that are damaged, spoiled, or not as described, please contact us within 24 hours of delivery.
Return and Refund Process:
Report the issue by contacting our support team at [contact info] with your order details and photos of the affected items.
Our team will review your claim and, where appropriate, arrange for a replacement, refund, or credit towards your next purchase.
Returns of fresh produce for non-quality-related reasons (e.g., change of mind) are generally not accepted due to the perishable nature of the goods.
Vendor-Specific Returns: Some vendors may have additional return or refund policies. These will be communicated at the point of sale.
Disputes and Resolution: We aim to resolve all issues promptly and fairly. If you are not satisfied with a resolution, please escalate your concern to our management team for further review.
Delivery Policy
Flexible Delivery Options: We offer various delivery methods based on the seller and order size. Options include local buses, taxis, boda bodas (SafeBoda, Faras Boda, and verified riders), professional freight services, or self-pickup from our designated pickup points.
Free Delivery for Bulk Orders: Farmers supplying large quantities to key destinations such as Kampala or nearby local market centers often enjoy free delivery as part of our effort to support rural-to-urban market access.
Delivery Charges for Small Orders: For smaller or individual orders, delivery fees are calculated based on distance and urgency. These fees will be communicated clearly before you finalize your order.
Delivery Time: Delivery timelines vary depending on the vendor’s location, order size, and delivery method. Estimated delivery times will be provided during checkout.
Order Tracking: Where applicable, customers will receive updates on their order status and estimated delivery times.
Self-Pickup Option: Customers can choose to pick up their orders directly from Farmers Market Uganda pickup stations or shops.
